{"id":8918,"date":"2016-07-06T06:51:59","date_gmt":"2016-07-06T06:51:59","guid":{"rendered":"https:\/\/venuspacking.previewsite.com.au\/?page_id=8918"},"modified":"2024-05-30T09:43:55","modified_gmt":"2024-05-29T23:43:55","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/venuspack.com.au\/staging\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Collection Statement<\/strong><\/p>\n

\u00a0<\/strong>Venus Packaging respects your privacy.<\/p>\n

We will only use the information you provide to establish customer accounts and to provide our commercial services as a wholesale and retail business.\u00a0 We will only collect personal information that is reasonably necessary to achieve this.<\/p>\n

We may also disclose your information to our IT providers, lawyers, auditors, accountants, and in the case of contact details, to contracted marketing agents.<\/p>\n

Our Privacy Policy, available\u00a0below, contains further details regarding how you can access or correct information we hold about you, how you can make a privacy related complaint, how that complaint will be dealt with and the extent to which your information may be disclosed to overseas recipients.<\/p>\n

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\nPrivacy Policy<\/strong><\/p>\n

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Introduction<\/strong>
\nVenus Packaging respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).\u00a0 This Privacy Policy lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.<\/p>\n

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How\u00a0does <\/strong>Venus Packaging<\/strong> collect and hold your personal information?<\/strong>
\nWhere possible, Venus Packaging will generally collect your personal information directly from you. Venus Packaging may also collect personal information (such as your name and business contact details) from industry generated lead sources. We may also collect personal information from publically available sources, our website, direct sales and service enquiries or events with which you request further information.<\/p>\n

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What personal information about you does <\/strong>Venus Packaging collect and hold?<\/strong>
\nThe information Venus Packaging collects will include supplier and customer contact details, such as your name, email address, telephone and fax number(s) and business address. \u00a0Credit information may also be collected for establishing a customer account with us (but this will usually be corporate and commercial, rather than personal, information).<\/p>\n

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What does <\/strong>Venus Packaging do with your personal information?<\/strong>
\nWe will only use and disclose your personal information for the purposes for which you provide it, being to provide our contracted services to you or receive products or services from you.\u00a0 Your information will normally be stored in our internal database and our domestic IT system.\u00a0 Some information may be stored by, or accessed by Venus Packaging\u2019 operations (our related bodies corporate) located in the USA, Singapore, New Zealand, Taiwan, Hong Kong. \u00a0\u00a0This information is stored for the life of the contract of the customer\/supplier and then once that ceases it is deleted.<\/p>\n

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Who will <\/strong>Venus Packaging disclose your personal information to?<\/strong>
\nVenus Packaging may disclose your personal information to our IT providers, lawyers, auditors, accountants, and in the case of contact details, to contracted marketing agents or our service providers.<\/p>\n

In the event that your personal information is disclosed to an overseas recipient (that is not a related body corporate), we will also endeavour to take adequate measures to ensure that the personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above. By providing Venus Packaging with your personal information, you consent to this disclosure of your personal information for purposes related to our provision of services to you or contractual relationship with you.<\/p>\n

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Openness<\/strong>
\nYou may request access to personal information (including your credit information) we hold about you by contacting the Privacy Officer at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.<\/p>\n

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.<\/p>\n

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Marketing <\/strong>
\nWhere we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services. At any time, you may opt out of receiving this material at any time by contacting us by email to venus@venuspack.com.au<\/a> or on the contact numbers below:<\/p>\n

Phone: +61 3 9428 1652<\/p>\n

Fax: +61 3 9429 5506<\/p>\n

Your consent to receiving this information will remain current until you advise us otherwise.<\/p>\n

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Questions and complaints
\n<\/strong>If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately using the following contact details:<\/p>\n

The Privacy Officer<\/p>\n

Email: privacyofficer@venuspack.com.au<\/p>\n

We will respond and advise whether we agree with your complaint or not.\u00a0 If we do not agree, we will provide reasons.\u00a0 If we do agree, we will advise what (if any) action we consider it appropriate to take in response.\u00a0 If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:<\/p>\n

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
\nTTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
\nTIS: Translating and Interpreting Service: 131 450 (If you don\u2019t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)<\/p>\n

Post: GPO Box 2999 Canberra ACT 2601
\nFax: +61 2 9284 9666
\nEmail: enquiries@oaic.gov.au<\/a><\/p>\n

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Venus Packaging Website\u00a0<\/strong>
\nWhen visiting Venus Packaging\u2019s web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:<\/p>\n